Terms and conditions
Email Address & Telephone
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the villa. We also require a mobile phone so we can contact you during your stay.
Once you reserve a villa a deposit of 30% of the villa rental rate is due within 7 days of booking to confirm. Failure to make this payment subjects your reservation to automatic cancellation without notice to you. A booking confirmation email will be sent to you once the deposit is paid. The balance due of rent must be paid in full at least 60 days prior to your arrival.
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made in writing by email.
In the event that the Guest cancels a confirmed booking, the following cancellation fees will generally apply:
If you cancel your booking more than two calendar months before your arrival date then your will lose your deposit only. If you cancel your booking 8 weeks prior to arrival then you will be liable for 50% of the villa rental, and if you cancel 4 weeks prior to arrival then you will be liable for 100% of the rental cost
No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
The villa hire cost does not include any personal insurance cover of any kind. It is a condition of booking that travel insurance is taken out against cancellation and it is strongly recommended that personal accident and medical insurance is also taken out. By completing a booking the hirer acknowledges that it is their responsibility to take out travel insurance, should any circumstances beyond the control of Kaminaki Villas spoil the hirer’s holiday.
We’ll need to know your arrival information (airline, flight number, arrival time, car rental company, departure time, departure flight number) at least two weeks prior to your arrival on the island. While en route, it is required that you notify us if your flight is delayed or cancelled for any reason, so we can notify your taxi driver of the delay. Failure to contact us may result in extra charge by the taxi driver. Taxi fee is payable to the taxi driver
Check-in and Check-out Times
Your villa check-in and check-out times will be listed on your villa invoice but is usually no earlier than 3pm (check-in) and 10am (check-out). It may be possible to arrange an early check-in or late check-out, of which we’d be happy to try and accommodate you.
Capacity of Villas
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the villa without refund.
Complaints & Maintenance
In case of a maintenance problem, the guests shall notify the owner who will strive to repair the problem as soon as possible. No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, pool filtration systems, air conditioning, television or cable service, appliances, etc. It is the guest’s obligation to report any problems or damage to their villa immediately.
In the unlikely event that you have a complaint about the villa or its contents whilst on holiday, it must be reported immediately to the villa owner. The owner does not have any liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person’s opinion but not the opinion of someone else. If a guest chooses to leave a rental over a subjective issue they must take responsibility for their decision as no refund will be considered in this situation.
Damage to Villa and its Contents
A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.Except in the case of normal wear and tear, the hirer will be responsible for making good any damage to the villa or its contents which has occurred due to negligence, willful damage or irresponsible behaviour on the part of those occupying the villa or their guests. Such damage must be immediately reported to Kaminaki Villas owner. The cost of the replacement or damage must be paid for by the hirer to the owner of Kaminaki Villas. It is prohibited to rearrange furniture and remove any of the villa contents, such as cushions, for outdoor use. Please let us know if we can provide you with anything that will make your stay more comfortable and enjoyable.
Due to the excessive cost of electricity doubling, the air-conditioning in our villas will not be turned on when you are checked into your property. At check-in, the owner will be happy to show you how to turn the systems on and off, should you decide to use the air-conditioning. We are requesting that you turn the air-conditioning off in all rooms when not at the villa. it is actually a matter of minutes to cool a room down when you return to the villa. We understand this is your vacation and we want it to be enjoyable and relaxing and it will be appreciated if you help us conserve the electrical usage.
Liability, Due Care & Supervision/Indemnity
You accept and acknowledge that you are responsible and liable for your safety and well-being during the time of the rental. You are required to take due care when residing at our properties and be especially watchful of children playing in the gardens, near or in the pool, and at the beach remembering there is no lifeguard, and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the Villa. You are not permitted to enter our properties when wet from swimming. Damage or injury arising as a result shall not be the responsibility of Kaminaki Villas. Kaminaki villas owner will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly during your stay. Under no circumstances can glassware be taken into the pool area.
By completing a booking you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Greek law will be used as the basis for deciding the dispute and the law courts in Greece will have jurisdiction.